Can I choose my mortgage servicer?
Borrowers cannot choose their servicer. Servicing rights belong to the lender or servicer, and transfers occur based on business decisions. Freddie Mac ensures all approved servicers meet performance and customer service standards.
Related FAQs
- Why do servicers track borrower payment history?
- How do servicers manage escrow disbursements?
- Why do servicers send annual escrow statements?
- What is a servicing performance review?
- What is escrow management?
- How do servicers handle insurance claims?
- Why did my servicer change?
- Does a servicer change affect my loan terms?
- How do I know a servicer transfer is legitimate?
- What should I do if I sent a payment to the old servicer after a transfer?
- How do servicers handle customer inquiries?
- What does a mortgage servicer do?