What is a servicing performance review?
A servicing performance review evaluates how well a servicer manages borrower accounts, payment processing, escrow administration, and hardship assistance. Freddie Mac uses these reviews to ensure servicers meet required standards and provide consistent, high‑quality service.
Related FAQs
- Why do servicers track borrower payment history?
- How do servicers manage escrow disbursements?
- Why do servicers send annual escrow statements?
- What is escrow management?
- How do servicers handle insurance claims?
- Why did my servicer change?
- Does a servicer change affect my loan terms?
- How do I know a servicer transfer is legitimate?
- Can I choose my mortgage servicer?
- What should I do if I sent a payment to the old servicer after a transfer?
- How do servicers handle customer inquiries?
- What does a mortgage servicer do?