How do I know a servicer transfer is legitimate?
Borrowers receive official notices from both the current and new servicer. These letters include the effective transfer date, new payment instructions, and customer service contact information. Freddie Mac requires servicers to follow strict communication standards to ensure borrowers are properly informed.
Related FAQs
- Why do servicers track borrower payment history?
- How do servicers manage escrow disbursements?
- Why do servicers send annual escrow statements?
- What is a servicing performance review?
- What is escrow management?
- How do servicers handle insurance claims?
- Why did my servicer change?
- Does a servicer change affect my loan terms?
- Can I choose my mortgage servicer?
- What should I do if I sent a payment to the old servicer after a transfer?
- How do servicers handle customer inquiries?
- What does a mortgage servicer do?