How do servicers handle customer inquiries?
Servicers must provide timely, accurate, and clear responses to borrower questions. Freddie Mac requires servicers to maintain accessible customer service channels, including phone support, written communication, and online account access.
Related FAQs
- Why do servicers track borrower payment history?
- How do servicers manage escrow disbursements?
- Why do servicers send annual escrow statements?
- What is a servicing performance review?
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- Why did my servicer change?
- Does a servicer change affect my loan terms?
- How do I know a servicer transfer is legitimate?
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- What should I do if I sent a payment to the old servicer after a transfer?
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