Frequently Asked Questions

If the delay was caused by us, or a third-party service provider selected by us, we will extend your lock for the additional days required at no cost to you.

If the delay was caused by you and current rates are the same or lower than your lock, we will extend your lock for the additional days required at no cost to you.

If the delay was caused by you and current rates are higher, your loan will be extended at current daily lock extension fees. Please contact your Empire consultant if you wish to discuss current extension pricing.

Examples of possible delays caused by a client:

1. An unknown second mortgage causing a subordination request with the second mortgage lender halfway through the process.
2. Lack of available to schedule the appraisal in a timely manner.
3. Delays in providing conditions requested from the processing department. A delay would be more than three business days passing without responding to the request from our team. We will always remind you of any outstanding request, and assist you in providing what we need.